Blog

Occasional updates about what I am working on, reading, and thinking about. All thoughts and opinions expressed are my own — not of my employer or anyone else I work with.

• Written: October 19th, 2025

  The Office Dishwasher and Visibility of System Status

  Sleek design loses its luster when users can’t see what’s happening.
• Written: October 12th, 2025

  Candyland journey mapping

  How a child’s board game inspired a new way to turn messy and unpredictable user journeys into clear, shareable pictures of real-world complexity.
• Written: October 6th, 2025

  Giving kudos shouldn't be so hard

  Trying to thank a great Starbucks team reveals how broken customer feedback systems can be.
• Written: September 29th, 2025

  Parenting isn’t a KPI. Neither is good design.

  Parenting reminds us that progress often comes from invisible work, and why metrics don’t tell the whole story.
• Written: February 18th, 2023

  11 books I read in 2022

  A summary of all the books I read in 2022.
• Written: June 19th, 2022

  Homeowner headaches and busy schedules

  Thoughts on homeownership, plus a few UX-related links.
• Written: June 5th, 2022

  New opportunities ahead

  Thoughts about starting a new job and why getting to the point is a universal principal.
• Written: May 30th, 2022

  Everyone needs a map

  Thoughts about why you can't dive right into the fun part of a project.
• Written: May 15th, 2022

  Welcome to UX Story Island

  Thoughts on new user research at work and how prototypes tell stories.
• Written: May 8th, 2022

  In service of the who

  Thoughts about character archetypes and relatable, primal problems in storytelling.
• Written: May 1st, 2022

  Screenwriting and UX

  Ended up rewriting this post because I forgot there were so many great nuggets from the new book I am reading!
• Written: April 24th, 2022

  Making up for lost time

  Missed posting last week and late posting this week, but I finished a book and briefly recap.
• Written: April 9th, 2022

  What are Week Notes?

  Week notes will be my chance to collect my thoughts about many different topics that I dabble in for my job as a UX designer.